Survey of Management Practices (SMP)
Application: Supervisory development, linking management practices
Audience: Managers and supervisors at all levels
Respondents: Self, Manager, Peers, and Direct Reports
Questions: 71 questions, 3 open-ended (145-question version available)
Survey of Management Practices (SMP) provides feedback on an individual’s core management skills. Successful managers have the skills necessary to clarify and achieve operating goals while maintaining a quality work environment. The SMP primarily measures facilitation, direction and communication skills of the new or front-line supervisor. Effective individuals in this role create a day-to-day strategy to meet organizational goals. The SMP assists in developing, strengthening and enhancing these essential management skills.
THE SMP TASK CYCLE®
I. MAKING GOALS CLEAR AND IMPORTANT
Establishing and communicating clear goals.
II. PLANNING AND PROBLEM-SOLVING
Encouraging participation, planning work effectively, utilizing organizational knowledge, and interacting effectively with stakeholders.
III. FACILITATING THE WORK OF OTHERS
Supporting individuals’ success and building effective teams.
IV. PROVIDING FEEDBACK
Providing employees with feedback regarding their performance.
V. EXERCISING POSITIVE CONTROL
Valuing timeliness, monitoring and tracking details, appropriately utilizing authority to get results, and delegating responsibility.
VI. REINFORCING GOOD PERFORMANCE
Acknowledging the contributions of others.
Work Group Effectiveness, Tension Level, General Morale, and Commitment are leveraged through the mastery of Task Cycle phases.
The Task Cycle is a validated organizing tool that can help leaders know where to focus their development. It is presented as a logical sequence of events, with each phase contributing to achieving the final goal. A leader’s performance across the Task Cycle phases is predictive of how others perceive their impact on the organization.
Task Cycle® name and image are registered trademarks of The Booth Company.