Managing Organizational Change

Employee Survey Detects Readiness for Organizational Change

Employee willingness to change determines how quickly and thoroughly a team or organization can move forward. The Change Readiness Assessment diagnoses willingness to accept new and different processes, customers, equipment, ideas and more. After introduction of an organization's new initiatives, repeat administration of the survey records employees' perceptions of the experience. This 41-question survey reflects the change-related questions our clients have requested most since we began in 1987. It features the following:

• Thirty-six standardized questionnaire items
• Up to five customized questions
• Up to five demographic categories for reporting, including Department, Length of Employment, Location and more.
• Three open-ended questions

The assessment measures the following dimensions:

Communications / Information Exchange: How well are you communicating purpose, details and goals of changes? Minimize false perceptions which can undermine and slow the entire effort.

Employee Involvement: Which groups report positive levels of job involvement? People with higher levels of job involvement often report less concern regarding change than those with lower levels of involvement.

Preparation for Change: Raising confidence in the ability to use new processes or technology can be a very valuable tool in promoting acceptance of change.

Attitudes Towards Change: Previously acquired attitudes towards change form the background for new changes and have significant impact on the speed and thoroughness of acceptance.

Reaching the Goal: Are your change initiatives succeeding in the eyes of employees? Do they know what signs will tell them if they are succeeding at making the desired change?

Project Activities: What are the initial impressions of the new initiative? On follow-up administrations of the survey, what are later impressions?

In addition to the survey questionnaire, PPI provides the survey printing or Internet codes, data entry and integration, comment transcription, project administration, and an overall report -- all in one base price.

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