Survey of Management Practices
Targeted 360 Feedback For Managers and
Supervisors
The Survey of Management Practices™ (SMP) is a multi-rater assessment that
provides managers with feedback on their management skills and practices.
Managers are responsible for implementing strategies within the organization
and achieving operating goals. They also have a major responsibility
for maintaining the organization's quality of working life. The
SMP gives the manager feedback on the skills that make a difference from the people who
observe them every day. The Management
Practices Task
Cycle® follows the Task
Cycle Theory, a model that has been researched for more than 30 years.
The Phases and
Dimensions in the Survey of Management Practices measure
the manager's ability to set goals, plan, problem solve and provide
feedback. A separate section, Interpersonal Relations, presents data
on the manager's working relationships. The last forty-five questions
of the SMP are the Survey of Group Motivation and Morale. This "survey
within a survey" measures the effect that the individual manager's
job competency has upon employee attitudes.
The Management Task Cycle® Competencies
Phases |
Dimensions |
I.
Making Goals Clear and Important |
A.
Clarification of goals and objectives |
II.
Planning and Problem Solving |
B.
Upward communication
C. Orderly work planning
D. Expertise |
III.
Facilitating the Work of Others |
E. Work facilitation |
IV.
Providing Feedback |
F.
Feedback |
V.
Exercising Positive Control |
G. Time emphasis
H. Control of details(***)
I. Goal pressure (***)
J. Delegation (Permissiveness) (***) |
VI.
Reinforcing Good Performance |
K. Recognition
for good performance |
Interpersonal
Relations |
L.
Approachability
M. Teambuilding
N. Interest in subordinate growth
O. Building trust |
Quality
of Working Life |
P. Work involvement
Q. Co-worker competence
R. Team atmosphere
S. Opportunity for growth
T. Tension level (***)
U. Organization climate
V. General morale
W. Commitment |
(***) These inhibitor dimensions may
be too high unless accompanied by strong skills in the early phases
of the Management Task Cycle®.
Available
Formats for the Survey of Management Practices: |
Language |
Web |
Paper |
English |
Yes |
Yes |
Spanish |
No |
Yes |
French |
No |
Yes |
Portuguese |
No |
Yes |
German |
No |
Yes |
Polish |
No |
Yes |
Russian |
No |
Yes |
Arabic |
No |
Yes |
Who uses 360 feedback from the Survey
of Management Practices?
This survey is for all supervisory personnel or anyone
responsible for the day-to-day activities of the organization.
Questionnaire
Description:
- 100 questions in the Survey
of Management Practices
- 45 questions in the Survey of
Group Motivation and Morale
- 3 open-ended questions
Who are the recommended respondents?
Important respondents for the manager are Self and
up to three other respondent groups: Manager, Peers, and Direct Reports.
Are there any special features?
Written comments gathered from three open-ended questions
parallel the quantitative data:
- What does this person do that should be continued?
- What should this person do to be more effective?
- What does this person do that should be stopped?
The Task Cycle family of validated 360 feedback
surveys is published by The Clark Wilson Group, Boulder, CO. The Task Cycle®
is a registered trademark of the Clark Wilson Group.
|
Leadership Assessment 
