The Client Relations (SCR) is a validated 360 survey which measures the skills necessary to build strong client relationships.  Effective representatives foster professional, mutually beneficial rapport with customers and other partners.  A major aspect of this role is to understand all facets of a client's business and anticipate and respond to their needs.  To be successful in the position, a representative must be friendly, motivated and, ultimately, ready to address the demands and concerns of customers as they arise.  The SCR supplies feedback on the unique skill set needed to consistently provide a positive client experience.

The SCR Task Cycle

Phase 1

Understanding the client's business

Conveying information clearly

Proactively providing clients with relevant information

Phase 2

Analyzing and addressing unique client needs

Phase 3

Making appropriate recommendations

Phase 4

Collaborating in the decision-making process

Effectively responding to client concerns

Phase 5

Demonstrating enthusiasm

Appropriately utilizing product and process

Phase 6

Acknowledging positive relationships with partners