The Survey of Management Practices (SMP) is a validated 360 multi-rater assessment that provides managers with feedback on their management skills and practices. Managers are responsible for implementing strategies within the organization and achieving operating goals. They also have a major responsibility for maintaining the organization's quality of working life. The SMP gives the manager feedback on the skills that make a difference from the people who observe them every day.

SMP Task Cycle

Phase 1

Establishing and communicating clear goals

Phase 2

Encouraging participation

Planning work effectively

Utilizing organizational knowledge

Interacting effectively with stakeholders

Phase 3

Supporting individuals' success

Building effective teams

Phase 4

Providing employees with feedback regarding     their performance

Phase 5

Valuing timeliness

Monitoring and tracking details

Appropriately utilizing authority

Delegating responsibility

Phase 6

Acknowledging the contributions of others